tel: (213) 637-8600
fax: (213) 637-8606

"From Notebooks to Networking since 1993!"

Support Pages

We will post useful support documentation or information here in Q&A format.

Q: What to do you have became the suspected fraud victim?

A: If you've received a suspected fraud through the U.S. Mail, or if the mail was used in the furtherrance of a crime that began on the Internet, telephone, or in person,, report it to the U.S. Postal Inspection Service.

U.S. Postal Inspection Service
Criminal Investigations Service Center
ATTN: Mail Fraud
222 S. Riverside Plaza, Suite 1250
Chicago, IL  60606-6100


Tel: 1-877-876-2455

The Federal Trade Commission, the nation's consumer protection agency, works to prevent fraud and to provide information to help consumers spot, stop and avoid it.  To file a complaint or get free information on consumer issues, visit or call toll-free, 1-877-FTC-HELP. 

Federal Trade Commission


Tel: 1-877-FTC-HELP (382-4357)

Q: When you try to install an update for the .NET Framework, you receive an error messages:


Q: What is DisplayPort?

A: The DisplayPort is a new graphics standard which allows you to connect to any display from a multi-mode capable PC.  You may see this new port on new systems that you purchase from major computer manufacturers.  For more information visit:

Q: After installing Windows XP Service Pack 3 (SP3), Device Manager may not show any devices and Network Connections may not show any network connections:

A: Download Hot Fix from Microsoft:
    Microsoft Fixes - Update for Windows XP (KB953979)

    Symantec Fixes - Update for FIXCCS.EXE issue

Q: SVCHOST.EXE Error Related Info:


Q: Windows Vista & Windows SBS 2003 Server related info:


Q: Where do I find "Daylight Saving Time 2007 Patch" information?

A: See the Microsoft Knowledge Base article#: 914387 or you can download the freeware DST2007 update program from Intelliadmin (

Q: I am receiving "Generic Host Process for Win32 Service Error".  What should I do?

A: Review -


Q: Why am I charged a "Recycling Fee"?

A: A California statute requires us to assess an electronic waste recycling fee on purchases of certain electronic products that are shipped to or picked up at California addresses. The fee is collected at the point of sale and sent to the State of California in accordance with statutory requirements.

Recycling fees are charged on all computer monitors (CRT and LCD), CRT televisions, laptop computers and other CRT-based devices. Fees range from $6 to $10 depending on screen size (measured diagonally).

Fee Screen Size
$6.00 Greater than 4" but less than 15"
$8.00 15" to 35"
$10.00 35" and up

Need more information?
Visit or call the Board of Equalization at 1-800-400-7115.


Lists of Authorized E-Waste Recycling Center in L.A. County:
* California Recycles, Inc.
(310) 478-3005 at 1932 Cotner Ave, L.A.  CA  90025
* Cosmos Electronics:
(323) 201-3160 at 5788 Smithway St. Commerce, 90040
* Washington Center:
(800) 988-6942 at 2649 E. Washington Blvd. Los Angeles, CA  90020
* UCLA Center:
(800) 988-6942 at 550 Charles E. Young Dr. W. Los Angeles, CA  90095
* East Ferando Valley Center:
(800) 988-6942 at 11025 Randall St., Sun Valley  91325
* San Pedro Center:
(800) 988-6942 at 1400 N.Gaffey St. San Pedro, CA  90021

Other Recycling Organizations:
- Rechargeable Battery Recycling Corp -
- Earth 911 -
- trueCycle (Pasadena) -

For Donating Old Equipments:
- National Cristina Foundation -

Recyclers who have signed BAN's (Basel Action Network's) Electronics Recycler's Pledge of True Stewardship:
Advanced Technology Recycling:
Asset Recovery:
Global Investment Recovery:
Maxim Industries:
Total Reclaim:


Q: How to order recovery CD for HP dc5700, dc7700 series desktop or other ncXXXX series notebook systems?

A: HP does not include recovery CDs with new models but includes a program called Backup & Restore Program which allows you to create your own recovery CDs.  However, if your system has already crashed and unable to "burn" the CD because the system does not have CD/DVD burners, you can call HP at (800) 952-7689 to place an order free of charge (shipping charge may be added separately).

Q: HP Related Technical Information:

Document ID: c00565126
HP Troubleshooting Process for Parallel SCSI HDD configured on ProLiant Server and attached to an HP Smart Array Controller

Q: I have AOL and would like to transfer all my contacts, calendar and reminders information to my Outlook program.  How can I do that?

A: You can install a solution called Intellisync for AOL at:

Q: What are popular Microsoft Products Support Websites?

A: Here are hyperlinks to Microsoft's Product Support websites:
- Internet Explorer Community

- What you should know about spyware and other unwanted software. . .
- Microsoft Windows XP SP2 Download/CD Order
- Microsoft Windows 2003 Server Support Center
- Microsoft Windows 2003 Small Business Server Support Center


Q: Some program seems to stop working after we have installed Windows XP Service Pack 2.  What is wrong?

A: Review following knowledge base:

Q: How do I locate my mail foders, messages and address book for my Outlook Express program?

A: Here's how to find your old messages and mail folders:

  1. Create a new folder on the desktop. Name it "OEMail."
  2. Click Start and then Search.
  3. Select All files and folders in the box that asks what you want to search for.
  4. Type ".dbx" in the field that asks for all or part of the file name. This is the extension for your mailbox files.
  5. Click More Advanced Options and select Search hidden files and folders.
  6. Click Search.

    Once you locate *.dbx (mailbox) files, copy them to the new folder (OEMAIL) that you have created in step #1 above and import the mail folders into Outlook Express using Import function under File menu.

Q:  My Outlook Express program is keep asking for the password and does not remember the password.  How do I fix this?

A: Review -;en-us;264672

Q: Some Microsoft Office Updates fails to install and always shows up repetitively as "updates to be installed".  How do I fix this?

A: Review - 

Q: Is Wireless Network Secured if we use WEP (Wired Equivalent Protocol)? 

A: Not really.  The encryption keys can be cracked using one of the following programs:
- Airsnort -
- WEPCrack -

Q: How do I determine my IP address if I am behind a router or firewall?

A: Visit:

Q: I am having problem uninstalling Symantec Anti-Virus programs, etc.  How can I remove them completely?

A: Review - Removing your Norton program using SymNRT section.