Welcome to MEGACOM RemoteCare On-Demand Support Services!

Please download the Remote Support Client shown below to initiate RemoteCare On-Demand Support Services.  This will allow our qualified service technician to connect to your system to provide assistance that you require.

(NOTE: You will be billed for this RemoteCare support session ($75.00 for standard support session or $150.00 for extended support session) as described in previous pages unless you are a current maintenance support contract client or a MEGACOM RemoteCare Subscriber.)

After you've downloaded above RemoteCare Client program, you will be asked for following information.  Please provide the information as shown below:

Global Support Broker: BROKER.HQ.MEGACOM-MC.COM
User Name:                     type your name
Email Address:               type your email address

After you are finished, please wait for a support technician to connect to your system. 

If you experience a problem making connection using above method or have been provided with a Meeting ID, please enter information below:

MEGACOM RemoteCare Online Meeting Place!

Meeting ID:
Meeting Password:
Your Name:

(NOTE: You will be billed for this RemoteCare support session ($75.00 for standard support session or $150.00 for extended support session) as described in previous pages unless you are a current maintenance support contract client or a MEGACOM RemoteCare Subscriber.)

Thank you.
 

Related resources

• Return to RemoteCare Main Page
  
• MEGACOM RemoteCare Subscription Information
  
• Download RemoteCare Client Program